2-6 years of relevant work experience required

Responsibilities:

Responding to requests for facility assistance

Advise user on appropriate action

Following the standard help desk procedures

Redirecting the problems to correct resource

Identify and escalate situations

Preparation of activity reports

Providing first level contact and convey resolutions to customer issues

Preparing reports

Skills Required:

  • Email support
  • Experience in ticketing tool
  • Experience in excel and power-point
  • Client interaction & preparing reports
Job Category: Facilities
Job Location: Bangalore

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